Valnori is your destination for effortless, modern fashion made for real life. We curate timeless, versatile styles designed to make everyday dressing feel confident and refined.

We accept Visa, Mastercard, Maestro, American Express, Shop Pay, Apple Pay and Google Pay. All payments are securely processed and encrypted.

Yes. Your privacy and security are our top priorities. Valnori uses secure checkout technology and never stores your payment details.

If your order hasn’t shipped yet, we may be able to make changes. Please contact us as soon as possible after placing the order and we’ll do our best to accommodate.

We’re pleased to offer free shipping on all UK orders over £50. For orders below £50, a flat shipping fee of £4.95 will apply. No hidden costs, no surprises—just straightforward delivery for your favourite pieces.

Orders typically arrive within 5–8 business days (Monday to Friday) after dispatch. We’ll send you a tracking link as soon as your parcel is on its way.

At this time, we only ship within the United Kingdom. We’re focused on delivering a high-quality local experience — if we expand our shipping zones, you’ll be the first to know!

First, check your tracking link. If it’s been more than 8 business days and your parcel hasn’t arrived, email us at support@valnori.com and we’ll investigate right away.

You can return items within 14 days of delivery, as long as they’re unworn, unwashed, and in original condition. Customers are responsible for return shipping. To start a return, just email us at support@valnori.com.

Once we receive your return and approve it, your refund will be processed within 10 business days. It may take a few extra days for your bank to reflect the credit.

Absolutely. If you'd like a different size or style, just let us know in your return email and we’ll help make it happen.